1 reviews | Active since Jul 2016
********** service
I filled in a revision form for change in my living annuity payment last month on the 28 August .When I recieves my allowance this afternoon it was 4000 less than the amount I was expecting to get.When I sent in my forms allangray gray acknowledged reciept of the change what exactly where you guys acknowledging if my income has not changed.I honestly don't know how I am I going to survive with this amount if I can change it next year !! this is no threat but if you guys cannot help me I'm taking my investment elsewhere cos u guys obviously donot take me seriously what exactly where u acknowledging change of?
Dear Lunjenawam
Thank you for raising your concerns about your living annuity income payments.
I hope that our telephonic conversation this morning has provided you with clarity on how your living annuity income payment is calculated. Accuracy is of the upmost importance to us when handling our clients’ investments, and we trust that you are now confident in our ability to ensure that your investments are handled correctly.
We value the opportunity to address the concerns of our clients and will continue striving towards high levels of service and accuracy.
Kind regards
Rebecca Van Huyssteen | Client Relationship Manager
Dear Lunjenawam
Thank you for raising your concerns about your living annuity income payments.
I hope that our telephonic conversation this morning has provided you with clarity on how your living annuity income payment is calculated. Accuracy is of the upmost importance to us when handling our clients’ investments, and we trust that you are now confident in our ability to ensure that your investments are handled correctly.
We value the opportunity to address the concerns of our clients and will continue striving towards high levels of service and accuracy.
Kind regards
Rebecca Van Huyssteen | Client Relationship Manager