1 reviews | Active since Apr 2016
Excellent Customer Service
I have paid up annuities at Sanlam and Old Mutual, I have been trying without any luck to get correct information from them since 5 Feb 2016.<br> <br> I recently opened a new account with Allan Gray. Due to my working hours I prefer to communicate via e-mail. Since I app**** to open the new account the service I got from them could only be rated as 20 out of 10. On their website I found only a few links who I could contact via email. After sending the inquiry I received an automated reply telling me that the request would be processed within 8 working hours after receipt. First request was handled by Brenda Magwizi and the second one by Rudo Chiposi. I do not want that only those two service consultants be praised, but the whole team<br> <br> Thank you for understanding my questions and for excellent and timely feedback, giving me EXACTLY the information I requested and needed.<br> <br> I would recommend Allan Gray to every person I know.<br> <br> Thanks a million.
Thank you for acknowledging our efforts in delivering a memorable client service experience.
We are extremely passionate about client service and we set high service standards for ourselves. It is truly encouraging to see that our efforts have left an all-round positive impression on you.
We appreciate your kind feedback and look forward to building a lasting relationship with you.
Yours sincerely
Rebecca van Huyssteen
Client Relationship Manager
Thank you for acknowledging our efforts in delivering a memorable client service experience.
We are extremely passionate about client service and we set high service standards for ourselves. It is truly encouraging to see that our efforts have left an all-round positive impression on you.
We appreciate your kind feedback and look forward to building a lasting relationship with you.
Yours sincerely
Rebecca van Huyssteen
Client Relationship Manager