SG
Samuel G
1 reviews | Active since Sept 2020
24 Sept 2020, 12:04
Excellent communication one time, a horrible one after.
One excellent and one horrible experience. When opening an account I was served by Nanini Mzamane. Communication from her was excellent, after explaining things on the phone she sought to know if I understood what she explained. I loved Allan Gray and imagined that in future it will always like that, that all of Allan Gray representatives are like her. More than a month later I have to deal with Thokozani Zwane, it's like communicating with a software than will only take certain inputs. Anything outside those inputs and it crashes and no more communication.
Helpful (0)
Replies (1)0
Replies (1)
Allan Gray's replyOfficial
25 Sept 2020, 15:02Dear Samuel G
Thank you for bringing this matter to our attention.
Please accept our sincere apology for the poor service that you have recently experienced, in light of the standard you had initially come to expect.
Further to our conversation, we are appreciative of the opportunity to rectify the matter and would like to assure you that we will address the service failure with all parties involved.
We regret that this experience has blemished our relationship with you and hope that our discussed resolution will be the start to regaining your confidence in us in future.
Yours sincerely
Enrico de Nobrega | Client Relationship Manager
Thank you for bringing this matter to our attention.
Please accept our sincere apology for the poor service that you have recently experienced, in light of the standard you had initially come to expect.
Further to our conversation, we are appreciative of the opportunity to rectify the matter and would like to assure you that we will address the service failure with all parties involved.
We regret that this experience has blemished our relationship with you and hope that our discussed resolution will be the start to regaining your confidence in us in future.
Yours sincerely
Enrico de Nobrega | Client Relationship Manager
Allan Gray's reply25 Sept 2020, 15:02
Official
Dear Samuel G
Thank you for bringing this matter to our attention.
Please accept our sincere apology for the poor service that you have recently experienced, in light of the standard you had initially come to expect.
Further to our conversation, we are appreciative of the opportunity to rectify the matter and would like to assure you that we will address the service failure with all parties involved.
We regret that this experience has blemished our relationship with you and hope that our discussed resolution will be the start to regaining your confidence in us in future.
Yours sincerely
Enrico de Nobrega | Client Relationship Manager
Thank you for bringing this matter to our attention.
Please accept our sincere apology for the poor service that you have recently experienced, in light of the standard you had initially come to expect.
Further to our conversation, we are appreciative of the opportunity to rectify the matter and would like to assure you that we will address the service failure with all parties involved.
We regret that this experience has blemished our relationship with you and hope that our discussed resolution will be the start to regaining your confidence in us in future.
Yours sincerely
Enrico de Nobrega | Client Relationship Manager