RJ
Riana J

1 reviews | Active since Jan 2017

10 Dec 2022, 22:11

Ease of Withdrawal Process - Tops!

I have invested in unit trusts and needed to withdraw money. By around 10 am on Wednesday I submitted the withdrawal request online (it was extremely easy and fast, it probably took me only about 1-2 minutes to do so). I received confirmation that my money would be in my bank account by the Friday, but when I checked on Thursday afternoon @ 6 pm, the money was already there. So it took less than 1½ days to be available in my bank account! This has been the easiest and quickest withdrawal process from an investment for which notice has to be given, and everything went smoothly. The online process was also very easy and quick.

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Replies (1)
Allan Gray
Allan Gray's reply12 Dec 2022, 12:25
Official
Dear Riana J 

Thank you for taking time to share your experience with us on using the online platform. 

It is reassuring to hear your feedback with regards to our online platform as we are continuously improving our digital servicing channels, and are delighted that the functionality has enabled you to withdraw with ease and efficiency. 

Yours sincerely
 
Rj Sethole | Client Relationship Manager