Desperate - Very unhappy Allan Gray client

After inheriting a living annuity from my late father in June 2, 2018, I signed up to continue the annuity after being told that the annuity was a very safe bet to keep hold my investment. I was also told I would pay no tax up to a certain amount on transfer into my name. I ended up paying tax and learnt later I cannot cancel the annuity. Much of that was my fault as I trusted in what I heard, also going through an emotional time of my father’s death, I didn’t read and understand the fine print. I was given bad advise and tried to cancel the annuity which was rejected. I have a substantial amount invested and I cannot draw any of my money when I need it the most. I am a double transplant patient with a compromised immune system and have now tested positive for Covid which I am now struggling with daily. I am in the hospitality industry and have lost so much money over the last year trying to save my business. Now I have no cash left, can’t pay rent and won’t be able to pay my medical aid at the end of the month. If I don’t have my meds, it will compromise my life and I won’t be able to get insured again in the future as it is too much risk. It seems so wrong that there is no way to access any of my money now. I am so stressed. Allan Gray said they can do nothing and then the Ombudsman said there is nothing they can do, they said I must get a lawyer which I cannot afford. I am weak and been physically nailed by Covid this week. It just seems so wrong that a company like Allan Grey can do nothing for me. They don’t care if I loose my business, I can’t pay my bills and suffer the way I am. They have been holding me ransom this whole last year since Covid began and it’s crazy there is no way to access my money in a time of a medical crisis like mine. I am a client of there’s and there is no effort at all from them to help me during this time of Covid and considering my health issues. I haven’t tried to phone them again now after my last dealings with them and the Ombudsman last year. I don’t have the strength to go through it all again. I am hoping that someone reads this and responds with some type of authority to help me. I thought maybe this is a better platform to start from this time around. Maybe they will take me a bit more seriously if my message is public.