SM
Soza M
1 reviews | Active since Aug 2020
11 Apr 2024, 10:18
Consultant agreed on telephone but rejects on email
I spoke to Shaq Hassan yesterday in order to cancel one of my investments AGLA***. Shaq said he will send me a form to complete and I will need to send it back to him once done. At 5:59 he sent me an email to say he made a mistake and at this time the call center was closed. So it clearly means that there is someone at Allan Gray he spoke to in order to reject my request. Every time I have a request I have to always fight and then a manager has to resolve my request, this is not good as I believe in first call resolution, hence I am taking the decision to cancel this MiPlan investment with Allan Gray.
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Allan Gray's replyOfficial
11 Apr 2024, 17:10Good day Soza M
Thank you for taking my call and allowing me to address your concerns.
I want to apologise for your recent experience following your call to our retail client service centre.
I trust our conversation and the email I sent, has provided you with clarity surrounding the withdrawal limitations applicable to your investment.
Should you require further information, please contact me through the following details: ***and ***.
Yours sincerely
Kabelo Mapatane | Client Relationship Manager
Allan Gray's reply11 Apr 2024, 17:10
Official
Good day Soza M
Thank you for taking my call and allowing me to address your concerns.
I want to apologise for your recent experience following your call to our retail client service centre.
I trust our conversation and the email I sent, has provided you with clarity surrounding the withdrawal limitations applicable to your investment.
Should you require further information, please contact me through the following details: ***and ***.
Yours sincerely
Kabelo Mapatane | Client Relationship Manager