JW
John W

1 reviews | Active since Jul 2011

28 Apr 2023, 18:50

Confusion amongst Allan Gray staff

Hi

A situation is developing at Allan Gray which you might want to step into now before it escalates.

See my reference/ID numbers (should be attached by HelloPeter), which will allow you to liaise with your colleagues to investigate the detail of what is happening.

I am looking for one final response from Allan Gray, using all relevant Allan Gray resources. Let’s not have one response now, then I react, only to be told afterwards by someone else at Allan Gray that there might have been a better way to resolve this, when it is already too late.

Regards.

0
Replies (2)
Allan Gray
Allan Gray's reply02 May 2023, 14:07
Official
Dear John 

As per our email discussion, we are in the process of gathering the necessary information and will provide you an update by end of business day. 

Should you have any questions or require assistance whilst the investigation is under way, you are welcome to contact me on ***. 

Yours sincerely 

Este Ellis | Client Relationship Manager 

Allan Gray
Allan Gray's reply03 May 2023, 15:02
Official
Dear John  
Thank you for allowing me the time to provide you with feedback regarding the concerns you have raised.  
I trust that our conversation has provided you with sufficient information and clarity regarding your recent instructions submitted.  
Should you have any additional questions or if there is anything we can further assist you with, please feel free to contact us on ***or email us at ***.  Yours sincerely  Este Ellis | Client Relationship Manager