Best service from Sakhile

I have submitted my withdrawal request, I have been checking on line to see the progress, today I decided to call them to find out if they have requested tax directives,I was told that someone by the name of Adele is the one working on it, apparently a note was left for him/her but she never made contact,later today again I called in to see if there was any progress , still I was told Adele is working on it, a gentleman by the name of sakhile nyamakazi helped me, he called Adele was I was on the line but Adele wasn't available, he apologized and promised to send a note to Adele, he was very calm listening to my frustrated self and showed understanding. To my surprise he called me shortly afterwards to advise that he managed to speak to Adele who confirmed that the sars directive was submitted, it was not his responsibility to call since he isn't the one working on my case but he was willing to go the extra mile, I felt relieved and less worried after I spoke to him, he is the best and really deserves a shout out, keep up the great job Sakhile, I won't forget your name