KX
Kamohelo X

1 reviews | Active since Nov 2022

25 Nov 2022, 15:54

Bad service

Dealing with Allan Gray has been a nightmare We’ve been going around in circles for months with no resolution honestly a horrible experience

0
Replies (3)
Allan Gray
Allan Gray's reply25 Nov 2022, 17:02
Official
Dear Kamohelo X 
Thank you for sharing your experience and taking my call. 
I will review the matter you have referred to and I will be in contact with you to provide feedback. 
Yours Sincerely 

Este Ellis | Client Relationship Manager 
Allan Gray
Allan Gray's reply28 Nov 2022, 12:43
Official
Dear Kamohelo X 

Thank you for affording me the time to investigate the concerns you have raised. 

As discussed, the legislation requires us to do due diligence checks on the information we receive in relation to a case. This makes each case unique, and so the timeline is dependent on the requirements of any given case. We understand that this has been personally challenging for you but hope that our conversation has provided you with clarity on the process. 

Should you have any questions or require assistance whilst the process is underway, you are welcome to contact me on ***. 

Este Ellis | Client Relationship Manager 

KX
Kamohelo X's update18 Jan 2023, 10:01
Reviewer Update
Hi Este

Just wanted to let you know that it has gone dead quite again and I’m honestly tired of being the one doing follow ups it’s nearly 2 years and this matter still hasn’t been resolved