DM
Doreen M
1 reviews | Active since Oct 2016
26 Feb 2019, 10:32
Bad service
We requested to cash up the money on pension for the father of my son as he is 55years of age . He turned 55 on the 25th January. Forms were completed and send to Allan Gray now is the 26th of February no payment no response
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Allan Gray's replyOfficial
26 Feb 2019, 18:54Dear *****gwe-rathebe
Thank you for bringing these concerns to our attention.
Further to our conversation, I can confirm that we have since investigated the concerns you have raised and addressed the matter directly with the investor.
We apologise that the sequence of events has led to an unsatisfactory experience with us and hope to regain both you and the investor’s confidence in us going forward.
You are welcome to contact me on ***should you wish to discuss this matter further.
Yours sincerely
Lara Pretorius | Client Relationship Manager
Thank you for bringing these concerns to our attention.
Further to our conversation, I can confirm that we have since investigated the concerns you have raised and addressed the matter directly with the investor.
We apologise that the sequence of events has led to an unsatisfactory experience with us and hope to regain both you and the investor’s confidence in us going forward.
You are welcome to contact me on ***should you wish to discuss this matter further.
Yours sincerely
Lara Pretorius | Client Relationship Manager
Best regards,
Allan Gray's reply26 Feb 2019, 18:54
Official
Dear *****gwe-rathebe
Thank you for bringing these concerns to our attention.
Further to our conversation, I can confirm that we have since investigated the concerns you have raised and addressed the matter directly with the investor.
We apologise that the sequence of events has led to an unsatisfactory experience with us and hope to regain both you and the investor’s confidence in us going forward.
You are welcome to contact me on ***should you wish to discuss this matter further.
Yours sincerely
Lara Pretorius | Client Relationship Manager
Thank you for bringing these concerns to our attention.
Further to our conversation, I can confirm that we have since investigated the concerns you have raised and addressed the matter directly with the investor.
We apologise that the sequence of events has led to an unsatisfactory experience with us and hope to regain both you and the investor’s confidence in us going forward.
You are welcome to contact me on ***should you wish to discuss this matter further.
Yours sincerely
Lara Pretorius | Client Relationship Manager
Best regards,