VP
Vincent P
1 reviews | Active since May 2009
14 Sept 2023, 08:53
Awesome Customer Service
I have been a client of Alan Gray for many years and yesterday morning was the first time I contacted their callcentre for assistance.
While making a withdrawal, I mistakenly cancelled a Debit Order. I received the most awesome service from David at Allan Gray. David assisted in reinstating my debit order.
Well done Alan Gray on recruiting people like David who knows what customer service all is about. He was courteous, professional, knowledgeable and prompt with his feedback.
Quality of customer service you very seldom found today.
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Replies (1)Allan Gray's replyOfficial
14 Sept 2023, 11:14Dear Vincent
Thank you for your wonderful feedback regarding the service you received from David.
It is pleasing to hear that our commitment to service excellence has left a positive impact on you.
We hope to uphold the level of service you have come to expect of us.
Yours sincerely
Tahira Shamdutt | Client Relationship Manager
Allan Gray's reply14 Sept 2023, 11:14
Official
Dear Vincent
Thank you for your wonderful feedback regarding the service you received from David.
It is pleasing to hear that our commitment to service excellence has left a positive impact on you.
We hope to uphold the level of service you have come to expect of us.
Yours sincerely
Tahira Shamdutt | Client Relationship Manager
