Attitude and customer care service

Very disappointed in the way my withdrawal request is managed. In 8 years this is only a second withdrawal instruction. Last time in 48 hours I received the money. Tomorrow is A CALENDAR week since the request was received by them. From the date they make payment it takes ANOTHER 2 DAYS before payment reflect in my account. The person I spoke to just now to check on the status of the payment refused to give me the information BECAUSE I COULD NOT GIVE HIM THE E X A C T DATE of the investment. It is loadshedding till 9.00am. I gave him my Investment number my profile number my ID Number the exact amount of the last statement, the bank account number, my cell number and all other info he requested. BEAUSE I COULD NOT GIVE THE EXACT DATE OF 8 YEARS AGO he was not interested in my requested. I said to him he leave me no other option than to file a review on Hellopeter.com regarding his attitude and in my opinion lack of common sense and professionalism. THIS would never happen dealing with MOMENTUM. I will move my investment to MOMENTUM after receiving my withdrawal and also the 2.5 mill of my house sold. I wonder if that person know it is us the investor who put their money on the table. AND if I had this conversation with the Afrikaans lady this situation would not result in posting a complaint with Hellopeter.com