ALLAN GREY UNABLE TO TAKE INSTRUCTIONS ON INVESTMENTS

In April last year I drew 1/3 of my retirement fund signed up for the living annuity Alan Grey then sent me a email to say the anniversary date is May I sent a email and said NO the funds must be paid in January - MY MONEY - I queried this with the call center and they informed me no the funds will be paid in May I told them NO, I issued you with a instruction I expect it to be done. I sent the call center agent the trail of emails where this email was included they still couldn't find it and denied receiving it Defamation ??? If I had known that Alan Grey staff could not get a instruction I would have not bought the living annuity. I was told that SARS would not agree I called SARS they no problem and said the monies must be declared ???? I was told that you have no right (YOUR MONEY) to cede a policy nor do you have the right to draw money if you are sick to claim the opposite to what was claimed. My question to Alan Grey IS why my email was never answered I want my money as you were instructed, I was told by your call center agent to go to the OPFA will this be necessary. THIS IS NOT THE FIRST I HAD TO TAKE ALAN GREY TO THE OPFA FOR NOT TAKING INSTRUCTION