Allan grey changed bank details without consent.

Hi, I have had an investment for my daughter since she was little. When she turned 18 they removed my guardian access, I could live with that, she subsequently gave me power of attorney. They then also removed the Bank account details from the profile. Doing this without consent or informing either myself or my daughter. I would see that as *****. Changing bank details without consent. In their defence they did send a mail to the email address that was probably added more than a decade ago. They have confirmed that they did receive an email renewal request before all of this happened (Feb 2018). Her account is still linked to my profile which Zahir from AllanGray could also not explain. our conversation poked so many holes in their system that I don’t feel warm and fussy about AllanGray's account system. One last thing. They recommend you selling the profile and then putting it into your name before your kid turns 18. Imagine the costs involved. Defies the point of having a profile in your kids name.