1 reviews | Active since May 2017
Allan Gray payout into the wrong SARS Ref Account (HOW SAFE ARE YOUR FINANCES)
<p>Allan Grey has made payment to the wrong SARS ref back in 2011, 2017 we are still waiting for them to make payment into the right Ref account. They are taking their time to attend to this matter even after we have explained to them the urgency of this matter......This is putting an individual’s life on hold. After speaking to the client relations manager at Allan Grey she had mentioned that she has been trying to communicate with a senior individual from SARS without luck, as this person has not been returning or replying to calls and emails.. Both myself and the person I am representing have requested for them to make payment into the right Ref account and sort the mess they have caused with SARS on the side, as my client should at no given point be affected by their negligence, they are still not willing not budge. This client of mind was at some point in his career a senior official at Coke. I am disgusted and furious that such a well-known financial institute could handle a client in such a disgraceful manner. This leave me to second guess if they are indeed taking care of our finances with precaution if they could take his money and pay it out into the wrong Ref account!......The next step is for me to now report them to the FAIS OMBUD</p>
Dear Badise
Please accept our sincere apology for the poor experience and inconvenience caused by our error.
Further to our discussion, we have taken the necessary steps to ensure that the client you are representing is in the correct standing with SARS.
We regret the time taken to rectify the matter and assure you that we have addressed this with all parties concerned.
Yours sincerely
Khatija Jazbhay | Client Relationship Manager
Dear Badise
Please accept our sincere apology for the poor experience and inconvenience caused by our error.
Further to our discussion, we have taken the necessary steps to ensure that the client you are representing is in the correct standing with SARS.
We regret the time taken to rectify the matter and assure you that we have addressed this with all parties concerned.
Yours sincerely
Khatija Jazbhay | Client Relationship Manager
