1 reviews | Active since Jul 2018
ALLAN GRAY FULL OF ****!
Shocking admin from Allan Gray, I have twice tried to invest with them in the last 3 years and each time there was some administrative fumble that led to charges on my side and not much bother from them.
Now all I want is for them to de-register me from their systems that are constantly sending me info with investor numbers when I actually have never had an Allan Gray investment. Customer Services is **** and doesn't actually respond to your query so I don't know!
Dear mihlali-mimi-mbobo
Thank you for taking my call this morning. Please accept our sincere apology for the difficult administrative experience you have had with us. This is not the level of service which we aim to deliver to our clients and we will address this with the parties concerned.
Your instructions are being treated with the utmost care and I will personally update you along the way. We thank you for allowing us the opportunity to rectify the situation and to rebuild your trust in us.
Yours sincerely
Lara Pretorius | Client Relationship Manager
Dear mihlali-mimi-mbobo
Thank you for taking my call this morning. Please accept our sincere apology for the difficult administrative experience you have had with us. This is not the level of service which we aim to deliver to our clients and we will address this with the parties concerned.
Your instructions are being treated with the utmost care and I will personally update you along the way. We thank you for allowing us the opportunity to rectify the situation and to rebuild your trust in us.
Yours sincerely
Lara Pretorius | Client Relationship Manager