Allan Gray Client Services miles ahead of Nedbank Investments client services department

Allan Gray does not have a match in the financial services market when it comes to client services. I have through the years consistently experienced exceptional service from Allan Gray. Again; a day ago I gave Allan Gray notice of change of address by email and within 4 hours I received a phone call confirming that the change had been made to their records. Allan Gray's senior client services manager has contacted me on occasions to obtain my opinion on the quality of his divisions service. On the other end of the rating scale, (refer my review on Nedbank Investment Services (NIS) client services division), I attempted to resolve my issue with NIS and phoned their call center asking for the details of their senior client services manager. I was given his name as Ashraf Hoosain and after the call center consultant consultant with someone else, I was refused his email address. This has left me with no option but to escalate my complaint to the FSCA. Allan Gray, please continue to set the standard in the client services arena for others to follow.