After 5 years now there is a problem
Im sad to say that allan gray has now also dropped their client service to match the rest of the contry . Its strange after 5 years of investing with them they now discover that there was a problem with the fica aplication documents and will not do any investment for us untill its fixed . Well just waiting for the markets to recover then me and my wife will move our investments somewhere ells
Dear jacques-pieterse
We regret that your recent experience with us has caused you to lose faith in our service.
Whilst we understand the frustration we have caused, we are obliged to ensure that our investors comply with the legislation set out in the Financial Intelligence Centre Act (FICA). As part of our continuous drive to comply with this Act, we identified that the FICA documents we had on record for you and your wife were unclear.
Please accept our sincere apology for the manner in which we handled your transactions, resulting in a delay in the processing thereof.
We have addressed this matter with our management team and we commit to reviewing our current FICA process. We thank you for raising your concerns and hope that you could afford us the opportunity to rebuild your faith in our organisation in future.
Kind regards
Candice Smit | Client Relationship Manager
Dear jacques-pieterse
We regret that your recent experience with us has caused you to lose faith in our service.
Whilst we understand the frustration we have caused, we are obliged to ensure that our investors comply with the legislation set out in the Financial Intelligence Centre Act (FICA). As part of our continuous drive to comply with this Act, we identified that the FICA documents we had on record for you and your wife were unclear.
Please accept our sincere apology for the manner in which we handled your transactions, resulting in a delay in the processing thereof.
We have addressed this matter with our management team and we commit to reviewing our current FICA process. We thank you for raising your concerns and hope that you could afford us the opportunity to rebuild your faith in our organisation in future.
Kind regards
Candice Smit | Client Relationship Manager