A month later they have not allocated my money to where it should go! Please refund me my R1000 and I will know what to do with it.

On the 27th May 2019 , I made a payment to my existing RA account ,which my ID Number as reference . On the 14th June 2019 I received communication from Allan Gray ,to say a payment had been received from me and I must submit outstanding documents , considering that It had been a while since I contributed to my account , I filled in a " Additional Contribution" form and sent this back to this address ( ***) as advised. I check on my account 2 weeks later and my account was stilll not reflecting the paid amount . I then contacted the contact center and was advised that notes on my account were stating that there was outstanding money for this . I then informed the lady that I made a payment first and filled the additional contribution later and sent it. The consultant advised that she would inform the responsible people to allocate my amount correctly . Today is the 01st July , a month after I had made a payment and it is still not reflecting. Seeing as to you do not know ,what to do with my money I would love for you guys to refund me the amount I paid on the 27th which is just lying around and I will open another RA with another FSP who know what they are doing