A month later and still no help from Allan Gray
Tomorrow marks a full month of trying to get my details updated with Allan Gray, and it’s honestly been the most frustrating experience. I was told this process takes up to 2 working days if the documents are sent before 2pm, yet I’m still waiting.
Not once has anyone followed up with me or given me an update. Every bit of progress has only happened because I’ve had to call or email to reshare documents. It’s incredibly disappointing to receive this level of service from a company that prides itself on efficiency and reliability.
All this back-and-forth, just to gain access to my online profile. Truly one of the worst customer service experiences I’ve had.
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Allan Gray's replyOfficial
13 Nov 2025, 15:38Dear Blossom N
We apologise for the delay you experienced in processing your instruction.
I appreciate you taking my call and am pleased that we were able to resolve your query.
Furthermore, I trust you have been reassured of our commitment to upholding the level of service that is expected.
If you have any further questions or concerns, please feel free to contact us on ***.
Yours sincerely
Maurits Pienaar | Client Relationship Manager
We apologise for the delay you experienced in processing your instruction.
I appreciate you taking my call and am pleased that we were able to resolve your query.
Furthermore, I trust you have been reassured of our commitment to upholding the level of service that is expected.
If you have any further questions or concerns, please feel free to contact us on ***.
Yours sincerely
Maurits Pienaar | Client Relationship Manager
Allan Gray's reply13 Nov 2025, 15:38
Official
Dear Blossom N
We apologise for the delay you experienced in processing your instruction.
I appreciate you taking my call and am pleased that we were able to resolve your query.
Furthermore, I trust you have been reassured of our commitment to upholding the level of service that is expected.
If you have any further questions or concerns, please feel free to contact us on ***.
Yours sincerely
Maurits Pienaar | Client Relationship Manager
We apologise for the delay you experienced in processing your instruction.
I appreciate you taking my call and am pleased that we were able to resolve your query.
Furthermore, I trust you have been reassured of our commitment to upholding the level of service that is expected.
If you have any further questions or concerns, please feel free to contact us on ***.
Yours sincerely
Maurits Pienaar | Client Relationship Manager