A little bit of empathy goes a long way

My mother was diagnosed with lupus last year. Her medical aid it in arrears. And she is seriously sick now. Weve been calling Alan Gray requesting for her withdrawal to be done earlier than April. We talking about someone who is so much pain and requires her monies to be withdrawn to get medical attention. I spoke to Bafanyana earlier on and he gave feedback that money could only be withdrawn in April. My mom is sick and it her money