FM
Fernand M

1 reviews | Active since Jul 2018

15 Aug 2022, 14:30

A Company that does not care

In my experience with this company, they do not really care, except for money of course. I have certain funds stuck with them for circumstances out of my control. Those funds do not appear to be even earning compound interest in the last few years as the reported growth seems very little. There is an apparently legal issue with withdrawing or transferring the funds to a different company, and in more than a year, perhaps two, I have not heard from them, as this does not affect them. Instead of they finding a solution or requesting a meeting to discuss the facts and laws involved, they asked me, as an individual, to essentially find my own legal solution. I have been too busy to do so, but in the meantime I think at least I should use any public channel like HelloPeter and social media to have some additional information about this company before engaging with them.

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Replies (3)
Allan Gray
Allan Gray's reply15 Aug 2022, 16:58
Official
 Dear Fernand M 

Thank you for reaching out to share your personal experience and for taking my call. 

I will review the investment you have referred to and will be in contact with you to provide feedback. 

Yours Sincerely 

Avikal Singh | Client Relationship Manager 

Allan Gray
Allan Gray's reply02 Sept 2022, 10:21
Official
 Dear Fernand M 

Thank you for giving me the opportunity to address the concerns you have raised.  

I trust that you are satisfied with the resolution of your request. 

Should you have any further questions, you may contact us on ***. 

Yours Sincerely 

Avikal Singh | Client Relationship Manager 

FM
Fernand M's update02 Sept 2022, 13:13
Reviewer Update
While my initial experience was a negative one, as stated in my original post, I acknowledge that everything has been taken care of, perfectly well, due to the very efficient handling of this issue by Mr. Avikal Singh. I must say that even though I took his first call negatively predisposed due to my experience with the company, he immediately impressed me as honest and very professional, and everything he said would be done in regard to the investment, happened exactly as promised.
He is no doubt an asset to Allan Gray, who is able to find the correct balance between representing the interests of the company and yet show empathy towards an unhappy client. So, my comment here to acknowledge that the company did care to solve this issue after all, is as much to highlight his excellent work.