JB
Juan B
1 reviews | Active since Sept 2013
27 Jan 2020, 08:38
5 months after transfer and money still not appearing
I have transferred my pension fun 5 months ago and it still doesn't appear on my account. I have contacted them numerous times but I am always told that it is being processed. Who is going to pay me the interest etc. that is being lost?
Terrible service
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Replies (1)
Allan Gray's replyOfficial
27 Jan 2020, 15:51 Dear Juan B
Please accept our sincere apology for the lack of communication regarding the status of your transfer.
As discussed telephonically, we have escalated this matter to the company that you are transferring from for urgent attention.
I hope that our discussion and my subsequent email has provided you with some comfort and has clarified the status of your Allan Gray new investment. We will keep you informed with further updates and ensure that your account is not negatively impacted by the delay.
Should you have any further questions, please contact me on ***.
Yours sincerely
Kealynn Heugh | Client Relationship Manager
Allan Gray's reply27 Jan 2020, 15:51
Official
Dear Juan B
Please accept our sincere apology for the lack of communication regarding the status of your transfer.
As discussed telephonically, we have escalated this matter to the company that you are transferring from for urgent attention.
I hope that our discussion and my subsequent email has provided you with some comfort and has clarified the status of your Allan Gray new investment. We will keep you informed with further updates and ensure that your account is not negatively impacted by the delay.
Should you have any further questions, please contact me on ***.
Yours sincerely
Kealynn Heugh | Client Relationship Manager