CUSTOMER SERVICE

Absolutely appalling and disappointing service. Rude and ********* staff

I took my car (Audi A4) in for a normal service, they replaced my brake discs and brake pads without my permission and the workshop manager (Lou Hennings) said he's sorry he made a mistake, I overlooked it and paid for the job. 2 months later a rattling sound came from the front wheel where the brakes discs were replaced, the workshop manager (again) said he would assist on checking my car on a Saturday, I drove all the way to the workshop and he never showed up, I tried calling several times he did not answer, I sent a watsapp msg, he read it and ignored it. I called him Monday morning and he said he was sick and was not interested in checking his phone (lies)..I told him the decent thing to have done was call me and tell me he cant make it... he said i must takes the car to someone else and than come tell him whats wrong with the car, he was absolutely rude The owner (Ferdi) said he would personally see that my car is sorted and the receptionist (Maxine)would take over the repairs to my car. She advised me that the problem was the front control arms on both sides were damaged and needed to be replaced, I was upset understandably because there was nothing wrong with my car before I took it to them for a service...however I advised Maxine that my warranty covers the problem so they should put in a claim for the repairs, I sent her the details of my warranty. She called me the next morning to say my warranty declined they said I must take my car to Audi, I was surprised because why would a RMI approved company be declined by a warranty when they are on their panel, I called the warranty to find out why only to be told Maxine never called them or put in a claim so she **** (*********). I was told by Maxine that I am a difficult customer and that she and Lou did not want to work on my car from the start because it would just cause problems and they don' want to go through that so I must take my car to Audi. Their customer ethics and service is alot to be questioned. I would nvr recommend anyone to them.