Worst Experience from All Tech My World - Bellville Cape Town

It has been a nightmare dealing with this business, I must say that it is instances like this where we dont want to support Black businesses because of not understanding how to take care of the customer instead you develop the mentality of I know more that you do and my word is final.

I bought a Laptop from this establishment which was a surprise birthday present for my daughter so that she has a reliable machine for her work and school. I saw the Ad on Facebook about this MacBook for 3K and the spec looked ok for her, we bought the machine and a friend brought it over to me because it was in Cape Town and I am in Eastern Cape, it took me a week to give my daughter the machine and on Saturday evening I asked her about the machine and she said she switched it on logged in in one of the accounts that were there, that was a puzzle why re we getting a machine thats not cleaned out so that we start afresh things, Sunday after church she shows that the machine is asking for a 4 Digit Pin so I contacted the guys asking for this Pin and the response was that there is no pin there you have set it up, my daughter googled this and found out is has to do with an iCloud account linked to the machine, it has been a battle because they refuse to take responsibility claiming we did, we then sent the machine back to them to look into this, yet again its our fault, we them consulted Mac users that we know and some Mac Technicians and they confirm that its not our fault its a failsafe from the previous owner they have locked the machine, upon discovering this I then contacted them and still its our fault they have asked the previous owner and he said theres not pin on it, now because of being tired of this I asked my brother in Cape town to collect the machine, which he did, we are now going to send the machine to iStore for it to be unlocked and incur more costs, still to date I am yet to receive the Proof of purchase from them.

As black business people, we must not take our clients for a ride, now I have lost 3K and still going to lose more money by paying iStore.

I am so disappointed with this, so people be careful, don't do dealing with this establishment. unless you want to part ways with your hard earn money.

When I thought I was supporting out own only to find out they were teaching me a lesson on how not to trust or own.