I want my money back.....

I am frustrated and disgusted beyond any measure, I have 2 accounts with multi choice the one that is active and the one that it is not, there was a mixed up money got paid into the inactive account, realising that I made an EFT into the active account, I then called multi choice with hope that they'll assist me with reversal in which they clearly said its possible, they said that I should give it 48 hrs, it will reflect into my banking account as I have provided them with everything they asked me such as proof of payment, Id copy and bank statement, but then that turned into days then into weeks since I made the query on the 10th February 2020 and now it's the 4th of March 2020 little did I know that s***t awaits me, multi choice service is a nightmare, been calling them since. I've wasted my time and airtime for what exactly, as my matter is been escalated all the time, but nothing fruitful comes from it, I've spoken with quite a few consultants none has assisted so far, your service is so pathetic, I want my money back it's long over due now.