JH
Juan H
1 reviews | Active since Oct 2018
15 Oct 2018, 08:21
All Clear T.v & Satellite VERY Poor Service
VERY poor service. Never finished the installation. Asked for a partial refund for the unfinished work and was declined. Rude and inappropriate.
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Replies (3)0
Replies (3)
All clear t.v & satellite's replyOfficial
16 Oct 2018, 10:14Hi sir. We truly apologize for all inconvenience caused however our records indicate that the reason we did not complete work was that the client (Naomi) said her sons fiddled with the installation after it was completed and didn't want to pay for the initial call out fee that was charged to do repairs again. We have a signed off job card that was signed by Naomi stating that all work was completed and everything was in perfect order and therefore she paid us in full for the installation? We would like to offer your family a free call out as well as a brand new H.D 5 decoder with installation to the value of R800 to apologize for any inconvenience caused as that is not how we operate at All Clear T.V & Satellite. Regards All clear team!
All clear t.v & satellite's reply16 Oct 2018, 10:14
Official
Hi sir. We truly apologize for all inconvenience caused however our records indicate that the reason we did not complete work was that the client (Naomi) said her sons fiddled with the installation after it was completed and didn't want to pay for the initial call out fee that was charged to do repairs again. We have a signed off job card that was signed by Naomi stating that all work was completed and everything was in perfect order and therefore she paid us in full for the installation? We would like to offer your family a free call out as well as a brand new H.D 5 decoder with installation to the value of R800 to apologize for any inconvenience caused as that is not how we operate at All Clear T.V & Satellite. Regards All clear team!
JH
Juan H's updateReviewer Update
22 Oct 2018, 16:03Thank you for your reply. Let me explain to you what happend.
Christo, the installer, came to our house to redo our entire installation (Explora and XtraView) as we were experiencing issues with our Explora. He managed to get the Explora working but when it got to the XtraView there was an on-screen error that kept on popping up that he said needed to be corrected on MultiChoice's side. He left and we trusted that he would come back if the issue persisted and therefore paid him in full. The issue persisted, we notified him about this but all we received in response were excuses, we then called MultiChoice/DStv to see if they could assist and followed their instructions. That is the only time cables were changed, NO OTHER FIDDLING. MultiChoice confirmed the issue to be installer related.
ALL fees were paid in FULL! And there was no job card signed but anyone, so I would please like a copy of this job card mentioned.
We accept the offer for the decoder with installation, so if you could please get in contact.
JH
Juan H's update22 Oct 2018, 16:03
Reviewer Update
Thank you for your reply. Let me explain to you what happend.
Christo, the installer, came to our house to redo our entire installation (Explora and XtraView) as we were experiencing issues with our Explora. He managed to get the Explora working but when it got to the XtraView there was an on-screen error that kept on popping up that he said needed to be corrected on MultiChoice's side. He left and we trusted that he would come back if the issue persisted and therefore paid him in full. The issue persisted, we notified him about this but all we received in response were excuses, we then called MultiChoice/DStv to see if they could assist and followed their instructions. That is the only time cables were changed, NO OTHER FIDDLING. MultiChoice confirmed the issue to be installer related.
ALL fees were paid in FULL! And there was no job card signed but anyone, so I would please like a copy of this job card mentioned.
We accept the offer for the decoder with installation, so if you could please get in contact.
All clear t.v & satellite's replyOfficial
26 Aug 2020, 00:50Sir, (Juan) please remove this review. We have given you and your husband a new decoder in 2018. You aren't even our client but yet you and your husband wrote these lies...
All clear t.v & satellite's reply26 Aug 2020, 00:50
Official
Sir, (Juan) please remove this review. We have given you and your husband a new decoder in 2018. You aren't even our client but yet you and your husband wrote these lies...