Bad Service

We bought a VW Caddy on 14th December 2018 for R200 000.00 plus an extended warranty for R11 000.00. We had to go back to Durban, from Hluhluwe, twice to have things sorted out on the Caddy. It took a week each trip. (We, therefore, had to fork out money for accommodation, transport costs, and meals). Around the 8th March 2019 our car packed up. We contacted All Cars and for two weeks All Cars messed us around as to where and who the vehicle could be repaired by in our area. Eventually, they decided to transport our vehicle down to Durban on the 22nd March 2019. To date, they are still in possession of our vehicle. They constantly give us excuses and explanations as to why it is taking so long to repair the vehicle. After 6 weeks they sent us a courtesy tin can of a car as we were having to depend on other people to fetch and carry us whenever we needed groceries, etc. We bought the caddy for business purposes and have been unable to generate income due to the fact that we do not have our vehicle. (Average R10 000.00 per month). I am so angry because I have never in my life heard of a vehicle taking so long to be repaired. I have asked them for the invoices and full report of what has been done to the vehicle, which I have yet to receive. I would like a full refund of the R211 000.00 back with interest and quite frankly, I would like to be recompensed for loss of earnings. In the almost 6 months that we have had the vehicle, we have had 6 weeks of use out of the vehicle.