All and More SA Live Auctions on Facebook - Not refunding R6800 for Bosch Washing machine

BEWARE! – DO NOT deal with Gerhard & Nadine Combrink of “All And More SA” on any item of high value. They are not trustworthy and do not stick to their word. They don’t have the working capital to refund faulty goods. They owe me R6800 for a refund on a faulty Bosch washing machine they sold to me under the auspices of it being a “brand new” shop demo unit which turned out to have been used. Despite multiple promises they still have not refunded me! on 12 October, they promised to refund me within 7-21 working days yet 35 working days later I still have not received the R6800 they owe me and they don't take my calls or reply to my messages.

Details: I came into contact with them via an add on Facebook and paid for and collected the machine on 15 Sept'21. I asked to cancel the deal on the day of purchase (15 Sept 2021) after discovering a torn pipe under the machine and traces of soap detergent in the machine - only to be told they don’t have the money to pay me since they had already transferred it to their supplier and that it would take 7 – 21 days to get a refund. Two other machine they sourced subsequently were also faulty and although they had lent me a machine to use, it was collected on the day they were scheduled to provide the 3rd unit which also turned out to be faulty. This was now a month later and after numerous follow- ups I was without a machine and had lost trust in their ability to deliver a quality machine.

I then cancelled deal on 12 Oct’21 and demanded a full refund. They promised me a refund within 7 – 21 working days. Its now 35 working days later and I have not received a refund despite numerous follow-ups.

In addition, the “full” 2 year Bosch repair warranty they claimed verbally and state on their invoice is not true. Bosch confirmed to me in writing that the machine would only have a 1 year warranty since it was not a new machine.

Neither Gerhard nor Nadine are taking my calls and are not replying to my WApp or email messages either. They are not trustworthy!!!!

When paying R6800 for a machine which is advertised as “brand new” – one does not want a machine that has been used nor have a machine that is faulty and needs repair. All I want is my money back, but they are not forthcoming and are not communicating! I am Very upset about this since it’s a significant amount of money!