No follow-up on claims

I got into an accident on 8 October 2017 and my car is still not 100% fixed- it is still at the panel beaters. I phoned the broker beginning of December to ask for feedback, I got a response that they will push for the car to be done before close of year of the panel beaters. Seeing that the closing was nearby I called and the consultants were not available to speak to me and was promised a call back. I never received this. I have been following up with the panel beaters myself throughout this 3 months of me not having a car. When I call the broker, the consultants seem not be sure of what is happening. When one of the consultants called me today, they were not aware that the panel beaters were actually opened, I had to give them that information. Very inefficient, no customer care, no courtesy, no communication. It has been an extremely appalling experience.