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Centurion, South Africa Add a Comment I have complained 4 times with no response.

*Customer service and on-board service is terrible. *Food on the flight was shocking! *A flight delay caused us to miss our connecting flight. *Alitalia promised to hold back the flight for us but this did not happen. *We were travelling with two small children so the whole experience was traumatic. After putting us on a KLM flight home, we could not even sit together as a family. *lastly - I have yet to hear from them after registering 4 complaints with them!