International customer order not delivered locally

In the early hours of 22nd Dec 2025 I submitted an online order for a medium-sized Bright Bowl Arrangement, total R935 including delivery charge), and paid via EFT around midday that day. Terri confirmed the payment was received. The order was for delivery the next day. On 24th Dec at 12.15pm I received an email that the order was completed. The problem is that the flowers didn't arrive at the address I had given, and neither was my instruction followed for the florist to ring before delivery (to ensure someone would be there to take the delivery). Neither the recipient nor the other number I gave in my order were called. At 3.33pm I rep**** to the last email I received to say the flowers hadn't arrived and because it was Christmas Eve, I didn't expect a reply until the following Monday. When I still hadn't received any reply I emailed again on 31st Dec. I emailed again yesterday (5th Jan 2026) because the flowers still hadn't been delivered, and neither has anyone rep**** to my emails. I checked with the recipient again today, and still no flowers. Not only am I disgusted with the lack of response, as far as I can tell this florist has ****** my money by not providing the service that I'd paid for.