Incorrect billing, No feedback... only after sales it appears...

If ignoring, avoiding and never getting back to you customer is your type of service provider, these guys are the ones for you. Being contracted out to Vodacom I assume, I was assisted with an update to my current contract,to a cheaper one, by the sales consultant Gerard Jacobs, Since then,incorrect billing on my account, charges that cannot be explained, credits done for I don't know what, line suspended yet again, and you just never get feedback. My complaint was escalated to a "manager" (Niandre du Plooy) however, the lacklustre approach to any issues, seems to be the norm. My credit rating has been impacted negatively, and still, even after my last email to the sales consultant, dated for 5 June, today, I still have nothing, but a suspended cell phone contract and no explanation. the costs have even increased every month, since the so called R550.00 it was suppose to be. they have no clue what it is they are doing, for one, and 2ndly dont know what "customer service entails... at all.