Bad service

Cannot issue letter of demand wants to decide if my claim is valid, well it not up to you but a judge. Response time to emails is pathetic even spoke to case workers manager who said that both matters will be addressed its been a week now and not one update. As soon as matters is solved will move to opposition sad thing I've been with them for years and recently upgraded my package. It costs one event to spoil a brand however it can be remedied by solutions and follow ups, this is how you will be in favor of that customer. This client will remain loyal because the company tried.