Worst customer service ever.

Horrible experience ever. I love ordering things online and this is the first time I’ve experienced such horrible customer service. Their order takes to long to be delivered. For some reason the like sending things to the post offices even though you have put in the address you want it to be delivered to. The worst part is that they leave it to rhe customer to figure it out themselves where is their item that they have ordered. They keep referring you to post office communications that are not working. I had to try and Google all possible communications just to find my items. Another thing is on their site when you’re placing the order it shows as free delivery, but when you’re placing the order you’re charged shipping and handling. I tried confronting the seller about it and they referred me to the customer support. While my item was in transit whoever I spoke to told me to wait for the order to be delivered and come back for the refund of the shipping and handling. Did I get what I was promised. No! Instead I was given the turn around that I need to communicate with the seller. Honestly I never thought there could be a terrible platform, but clearly I was wrong.