Urgent Request for Assistance and Refund on AliExpress Mall Platform

I am writing to express my dissatisfaction with my recent experience on the AliExpress Mall platform. I joined the platform on Sunday and was allocated a mentor; however, the support I received has been far from adequate. The mentor assigned to me only allocated tasks that are financially unfeasible, with one task requiring an investment of over R8000, which I do not have.

After realizing that the tasks were unaffordable, I indicated my desire to withdraw from the platform and requested a refund of my initial investment. In an effort to resolve this issue, I reached out to AliExpress using the online support tool. However, when I logged in today, I found that nothing regarding my issue was captured, and the online dispute page on the AliExpress Mall site is completely blank.

This lack of support and communication is extremely frustrating, and I feel that my concerns are not being addressed. I kindly request that someone from AliExpress reach out to me to assist with my refund and provide clarity on how to navigate this situation.

Thank you for your attention to this matter. I hope for a prompt resolution.