Really very bad experience this time, never buy from ali express

I had order shoes size 8 from Ali Express. I had put order on dated 6th September 2019 and received after long wait of 20 days on 26th September. I almost forget that I had ordered for shoes from ali express. I usually wear size 8 for shoes which is same length for all brands available in India. But the shoes I had received from ali express is under size, it had mentioned size 8 but the actual length is very short. I had requested to replace my shoes but the customer support asks me to raise dispute first then we look into it. I had raised dispute on same date, 26th September. Further they ask me for proof and I send some pics showing size is not fit for me, but all in vain. ****** ali express closed that dispute with no conclusion. They no very well these shoes are useless for me. Further I had requested them that I am ready to bear the courier charges but even they not consider my request. I had wasted INR 1437.29 not actually I had wasted but ali express had wasted my hard earned money. Really very bad experience with ali express order no. ***