Poor service, faulty item, inaccurate information

I bought an electric bike (LaFly) online on November 2, 2022, from Ali Express for euros 1023.60 + euros 43.00 for shipping (Total = euros 1066.60). I hardly used the bike because unfortunately I suffered a severe health crisis in January 2023 while on holiday. This is also the reason for the delay in writing this review. The bike was hardly used. I bought a LaFly electric bike (folding). Several people ask me where I got the bike, because they cannot find a folding electric bike, but I always discourage them from Ali Express, due to my negative and unsatisfactory experience. Their mission statement says that they “make It easy to do business anywhere. We do this by giving suppliers the tools necessary to reach a global audience for their products, and by helping buyers find products and suppliers quickly and efficiently.” Unfortunately, they did not have the bike I originally wanted, and they failed in regard to customer service and especially in responding promptly to a faulty item that they sold to me. I originally wanted another e-bike. A yellow bike with fat wheels. I tried to buy this bike from Ali Express, but they said that they did not have it however they had an alternative bike, but it was more expensive. They should have offered the alternative bike to me for the same price as the original bike that I tried to buy but they did not. I bought the bike that they recommended because they advertised that the battery lasts for 120km. However, the battery only goes 50km in mode 2 and has always been like this. More importantly, there was a problem with the lock on the bike and we contacted the company. We thought that the company/bike was coming from France but then it turned out to be in Poland. We had to send several photos and videos, in addition to having a live video call with them to show the problem which resulted in us discovering that they are actually located in China. We had to pay a locksmith to remove the lock. The company agreed to send us a replacement part for free. We had to wait approximately 6 weeks for it to arrive and then we were charged almost 22 euros in custom charges. We then had to pay a locksmith again to fit the new lock onto the battery. Ali Express said that they would refund the custom charges upon sending them the receipt. I sent the receipt, but they still did not refund me the money. This is unacceptable customer service. I would not recommend buying from Ali Express. If you want to buy a bike, then I suggest you buy it in your own country because if you have a problem, then they will fix it. Whereas, I had to pay extra charges and wait time and it ended up being more expensive in the end. As an avid online shopper, I will not be making any future purchases from Ali Express. A highly disappointing experience overall.