I was a platinum customer...not any more

I ordered a bunch of products of the past 4 years. Sometimes I didn't get the items, sometimes I did, but it was ok. Recently, I ordered a lot of products during covid and only got about 10% of them. When I filed disputes on the items I did not receive, they suspended my account. Now I have lost more than 100+€ in orders not received and not refunded. I will ask my credit card company to help recoup the money.

The customer service is terrible to reach and there is no intention to solve the problem, they just delay and are hard to reach.