Horrible customer service

I ordered two necklaces and through the picture and the description I believed them to be something more than they actually were. When I received them and realized that it wasn’t what I wanted I immediately tried to get in touch with the seller to ask about how to return the items. They never got in touch with me and hence I got in touch with PayPal to ask for help. I explained the situation and ended up getting a email saying that they were siding with the seller regarding the description. Now mind you I want to return the items and they are supposed to except returns. I again got in touch with PayPal and tried to explain that all I want to do is return the items but the seller is not responding to any of my emails and again asked it they could help.

I have not heard back from them. Today I was able to message Aliexpress through FB in the hopes that they can help me. Because their customer service email is not good and I don’t know any other way to contact them.