Disappointing Service and poor communication

I placed an order with this company on 25 February 2026, with an estimated delivery date of 17 March 2026. Unfortunately, I never received my package by that date.

When I contacted them through their message center to express my concern, I was disappointed by their response. They claimed the delay was due to me not responding to their messages on the message center, which lacked empathy and accountability. They also made no effort to contact me through other channels like email, SMS, or WhatsApp—something other vendors commonly do.

For comparison, on this particular order, i ordered with two different vendors at the same time. One of them, communicated effectively via email, SMS, and WhatsApp, and I received my parcel without any issues. This highlights the poor communication standards of this company.

On 19 March, I was given two options: cancel the order for a refund or proceed by paying a customs fee. I chose to proceed, as I still wanted the order. However, when I later enquired about the customs fee, I received no response.

The following day, I decided to cancel the order due to the lack of communication, only to be told it was too late because the parcel had already been shipped. I was instructed to contact Aramex. When I did, Aramex informed me that they had only received the parcel the day before and that it had not even been logged into their system yet. At that point, I had no choice but to wait.

Overall, this experience was extremely frustrating. The company demonstrated poor communication, a lack of professionalism, and no empathy toward customers.