Bad Service Aliexpress

Bought an external HDD - on a Black Friday special - and everything was working according to plan with the delivery - but as soon as it landed in South Africa and the custom tax was paid - it has taken over a week to get from Johannesburg to Durban for delivery - the company used is Speedaf - there are no slots on the website to make a complaint - you send emails the tracking email - not replies - I was given some cell phone numbers for Meili - the custom tax middle man - and they have tried - I saw a cell phone on one of the tracking emails - phoned that number - and he told me another guys was now delivering it. I have waited at home all day today - and still nothing at 4.45 pm