AliExpress order not received, no dispute or refund option available

My order at AliExpress from May 2025 has been not received, delivery date was 13-14/7. I get no response from shop and there's No dispute or No refund options available, just a bot lacking all understanding. Package arrived at airport on 28/5 already, have been to the Post Office but they have no record of this package tracking number or for my details.