Aliexpress is one Ali that should be Bomaye-d

I ordered an item online and I didn't get it. Something went wrong with the shipped and therefore my order was cancelled. I didn't get a refund for that. I tried l getting my refund but after filling in my order number and store name: Absolutely nothing happened. I'm in Limbo now - can't get my item nor my refund... Aliexpress is one Ali that should absolutely be Bomaye-d... The service is ****!