Ali Express customer service sucks - no response from seller

my order number ********** **********

Seller did not send invoice with parcel, faced problems in customs.

seller refuses to give proper invoice, she sent an excel sheet invoice, in which product description, contact number is wrong, and it is not signed by her accounts or her and also there is no company stamp/ seal on the invoice.

I even tried calling the number that the seller has mentioned in the excel sheet invoice. Some girl pick up the phone, said there is no person by the name of Ms. WEI NiNG or company by that name. I have to submit the invoice to Amazon India without which they will not list my product.

4 times I have contacted Ali Express customer care there are not able to help. They finally suggested me to open the dispute.

I would request Ali express to take full responsibility to kindly verify whether the seller has registered her company and that the contact details mentioned on the invoice is right.

she gave her Skype id on Ali Express mail that is also wrong. kindly get me full refund or a proper invoice.

regards ajay