(***) Very Disappointed with AliExpress Buyer Protection

I have purchased many items from AliExpress in the past and, until now, I have generally been satisfied with the platform. Unfortunately, this is the first time I received an item that was clearly not functioning as described, and the way AliExpress handled my dispute has been extremely disappointing.

The item was a replacement LCD screen for a Fluke meter. The LCD does not function as indicated in the product description. I provided an unedited video clearly demonstrating the fault, together with a detailed explanation of the problem.

Importantly, I also have evidence that the seller himself acknowledged that the product description was not clear and stated that he would change the description. Despite this, AliExpress repeatedly requested additional evidence. This gave me the impression that the original video and supporting information had either not been properly reviewed or were not being given sufficient consideration.

I uploaded additional videos and further evidence to demonstrate the problem, yet AliExpress ultimately declined my return/refund request.

This experience has seriously damaged my confidence in the AliExpress Buyer Protection system. I understand that disputes can sometimes be complicated, but when a product is demonstrably not functioning as described, and even the seller acknowledges that the description is unclear, I would expect the buyer to receive reasonable protection.

Potential buyers should be very careful and should not assume that AliExpress Buyer Protection will necessarily protect them when something goes wrong.

After this experience, I will seriously consider using other online platforms for future purchases rather than AliExpress.

Very disappointing experience, particularly for a long-term customer.