Government institutions providing bad services

Yesterday i went to the clinic with my baby and myself, taking a half day from work. When i reached the clinic at 8;30 it was already full but the services was slow. i lost my clinic card and upon requesting a new one the reception lady said she could not help me due to proof of address, while i have my babies card with the address on it. furthermore, there where people that came after me and that was there before me but the people that came after me was assisted before me and even the people that was already on the que, a guy came and the reception lady asked for his babies card. While I was in the Que waiting outside, the guy came out and i asked him if he was assisted he said yes. Mind you there were people before him. The security and the cleaners are working with patients documents and files. I was there only to take my babies weight and for myself, which in this case they will help us together. Our cards sat at the reception till 12pm from 8:30, the waiting period is 3 hours. when we got to the sister the information on my card was not completed at the reception, as i complained and asked a sister why am i not being assisted while i lost my card. While being only assisted at 12pm, i had to go for blood pressure, ect which was not told to me when i arrived there that i must first go to the sister for this information before i can be assisted. It took another hour going up and down, while people that arrived with me had already left the clinic. In overall the staff are so careless, the patients complained but no one listened, another lady was there early being number 35 and ending up to be 62 in the que, her card was lost and was assisted with a piece of paper where her medical information was recorded on. Overall there is no strategy in this clinic and the services and behavior of staff is as if they are doing you a favor and you just have to be patient while sitting in the que for more than 3 hours. I left the clinic with tears at 13;17 while I was told by the sister that assisted me that i should come back for my results on Friday, i asked her how are you going to ID me since you are keeping the file i opened and i do not have a small card, she send me to the reception to request on. I got there the nurse told me that I should go and get the file number. When i returned she went to lunch and the other 3 that was sitting at reception send me back again, which i refuse coz I had the file number with me the only thing they had to do was to issue me with a card so that when I come back they know who i am. They refused to help me, i asked for the DOH complaint number they said they do not have the number and was responding in a very impatient and rude way. I lost a days salary as I was expected back at work due to the fact that i have been at the clinic from 8:30 to 13:17. My reason for complaining is that people are misusing governments time and resources to their own laziness and advantage but not providing the services under the Batho pele principless which this clinic clearly lacked. People are complaining,but nothing is being done about the complaints.