LG
Lloyd G
1 reviews | Active since Mar 2009
20 Oct 2021, 11:16
No after sales service!!! Poor workmanship!
I had a section of wall installed on the 13th of August. The wall is incredibly unstable and is going to start leaning any day. I contacted Calvin who came out to do a site inspection.
He was not happy with the wall and felt the foundations their team had installed were not adequate, and undertook to set up an appointment to cast bigger foundations. Over a month since that visit I have heard nothing and my messages go unanswered! Your service is PATHETIC!!!
This wall is going to last a year at best and now I have to fix your **** workmanship!
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Alfa Exclusive Walls - Eikenhof's replyOfficial
11 Nov 2021, 10:06Good day Lloyd
I am very disappointed to hear about your bad experience with our company and have done a investigation into the matter.
Disciplinary action and further training was given to the relevant people that was responsible.
Our systems were also updated to ensure that similar incidents are avoided in the future.
Hopefully this can ensure that our customers will experience better service in the future and that we can grow the company to be a leader in the field of precast walling.
I am very disappointed to hear about your bad experience with our company and have done a investigation into the matter.
Disciplinary action and further training was given to the relevant people that was responsible.
Our systems were also updated to ensure that similar incidents are avoided in the future.
Hopefully this can ensure that our customers will experience better service in the future and that we can grow the company to be a leader in the field of precast walling.
Alfa Exclusive Walls - Eikenhof's reply11 Nov 2021, 10:06
Official
Good day Lloyd
I am very disappointed to hear about your bad experience with our company and have done a investigation into the matter.
Disciplinary action and further training was given to the relevant people that was responsible.
Our systems were also updated to ensure that similar incidents are avoided in the future.
Hopefully this can ensure that our customers will experience better service in the future and that we can grow the company to be a leader in the field of precast walling.
I am very disappointed to hear about your bad experience with our company and have done a investigation into the matter.
Disciplinary action and further training was given to the relevant people that was responsible.
Our systems were also updated to ensure that similar incidents are avoided in the future.
Hopefully this can ensure that our customers will experience better service in the future and that we can grow the company to be a leader in the field of precast walling.