BT
Bianca T
1 reviews | Active since Apr 2024
12 Apr 2024, 16:11
Zero star.
Wish I could give a ZERO. This company doesn’t even deserve a 1 star. Absolute atrocious service. (Can’t actually call it that, cos the service is non existent) Have been waiting well over 10 weeks for something that should have taken 4 weeks. Also NOTHING gets done as they say it’s going to. The stuff only gets done on the day you enquire for the two millionth time. Ridiculous. Could have sworn I’m trying to take their money AND NOT MY OWN. Amateurs. Obviously can’t handle business. Or they just don’t care. I don’t know which is worse.
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Alexander Forbes Financial Services's replyOfficial
12 Apr 2024, 16:27Dear Bianca, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply12 Apr 2024, 16:27
Official
Dear Bianca, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations