KV
Kim V
1 reviews | Active since Mar 2009
31 Jul 2024, 10:44
Zero service from Alexander Forbes
I was made aware of an unclaimed benefit with Alexander Forbes. It took about 5 requests before the claim form was shared. I completed and returned immediately. The response I got says they respond in 3 days. 12 days and 5 requests for feedback later and ZERO responss
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Alexander Forbes Financial Services's replyOfficial
31 Jul 2024, 11:37Dear Kim , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply31 Jul 2024, 11:37
Official
Dear Kim , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations